Shipping policy
Do you ship worldwide & how much does shipping cost?
Yes - we ship worldwide. We offer our customers shipping with real-time tracking information and are pleased to offer this FREE of cost.
Shipping Process
Once your order has shipped, you will receive a Shipping Confirmation email with your tracking number, see the Track Your Order page to view tracking updates for your order.
We only ship during business days and do not ship on Saturdays, Sundays or holidays.
We require between 1-5 working days on average to fulfill your order and some items may take longer especially around major holidays (up to 10 days), or if your order includes popular items experiencing stock availability issues. Orders are shipped out for delivery as soon as the stock availability is confirmed.
For orders with multiple items, products may be shipped separately and received on different dates due to the difference in manufacturing partners’ locations.
Deliveries
Once your order is shipped, depending on your country or region, the average estimated delivery time is between 7 to 21 business days. Specific delivery dates are not provided nor guaranteed.
We offer the following delivery estimates, by country, for your reference:
*Note: The days listed above are only estimates in business/working days. While we will do all that we can to make sure you order is delivered on time, we cannot be held responsible for conditions beyond our control such as required postal or customs clearance procedures, holidays, severe weather, labor disputes, protests, etc. and these interruptions can cause delays beyond our original delivery estimates.
Duties, Taxes, and Other Fees:
International shipments may be subject to import taxes, duties and/or customs clearance fees, which are levied once a shipment reaches the recipient's country. These fees are the sole responsibility of the recipient. We have no control over these charges, nor can we predict what they may be. If a shipment is refused and returned, you will be responsible for any import taxes and return shipping costs incurred.
Customs policies vary widely by country. If you have questions we recommend that you contact your local customs office for more information.
Wrong Address Disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct before submitting an order. We start working on your order immediately, so please contact us within 24 hours of placing your order for the best chance of successfully changing your delivery address.